Operations Change: Map Flow and Fix Bottlenecks
Short summary
See your value stream, reduce lead time, and make work visibly flow.
About this event
If everything feels important, nothing moves. This workshop helps your team see how work actually flows so you can cut delays and finish more of the right work. We use value stream mapping, flow metrics, and practical WIP policies inspired by Daniel Vacanti and lean operations.
You will learn
- Draw a fast, useful value stream map for knowledge work
- Spot bottlenecks with simple flow metrics
- Set WIP limits and policies that people follow
- Design safe-to-try change experiments with business buy-in
- Build an improvement cadence that survives busy seasons
Who it’s for
Team leads, ops managers, product and delivery folks who want measurable improvement.
Format
3 hours. Collaborative mapping and experiment design. Bring a current workflow.
Agenda
- Quick primer: flow, queues, variability
- Value stream map of your current work
- Find delays and high-leverage fixes
- WIP and policy design lab
- Change experiment planning and next steps
What you get
- Value Stream Map kit (sticky set or Miro board)
- Flow Metrics quick guide
- WIP policy templates
- Experiment backlog template
Tickets
- Early bird [€X]
- General admission [€Y]
- Team table of 4 [€Z]
- Indie/student [€W]
Refunds
Full refund up to 7 days before the event. Transfers allowed.
FAQs
- Do I need data
Helpful, not required. We can start with estimates. - Is this for manufacturing
No. This is tuned for software and knowledge work. - Can we attend as a team
Yes. Team tables are encouraged.
Facilitator Bio
Dennis Petersen is a lean-agile coach and facilitator based in the Netherlands. He helps teams and leaders improve flow, make clear choices, and ship useful products. Dennis blends systems thinking, practical tooling, and a calm workshop style that gets people working together.
Accessibility
The venue is step-free with accessible restrooms. If you have specific needs, email dennis@nordisk-coach
What’s included
Templates, worksheets, pre-read, and a follow-up resource pack. Light snacks and caffeine if in person.
What to bring
A real challenge from your team. Notetaking tools. This is not a death-by-powerpoint or laptop-based event.
Photos and privacy
We may take photos for marketing. Tell us on arrival if you prefer not to be photographed.
Eventbrite metadata
Category Business and Professional
Subcategory Operations
Tags value stream mapping, flow metrics, WIP, continuous improvement, operations, Rotterdam, workshop